Effective Date: Apr 29, 2021
Last Updated: Mar 07, 2025
Welcome to ZALORA (hereinafter referred to as ZALORA). These Terms and Conditions govern your use of ZALORA website, mobile app, and services (collectively, "the Platform"). By accessing or using our Platform, you agree to comply with these Terms. If you do not agree, please do not use our Platform.
1. DEFINITIONS
“ZALORA” refers to ZALORA Pty Ltd and its affiliates.
“User” means any accesses, views or obtains an evaluate.
“Product” refers to all fashion, beauty, and lifestyle items listed on ZALORA.
2. USER ACCOUNTS
2.1 Registration
Users must register to browse and start evaluating.
Users must provide accurate, complete and current information.
2.2 Account Security
Users are responsible for maintaining account confidentiality.
Any unauthorized use of an account must be reported immediately.
2.3 Account Termination
ZALORA reserves the right to suspend or terminate an account for violation of these terms.
Users can apply for account termination after completing evaluation of all products.
3. DEPOSIT AND SUBMITTED
3.1 Submit products
All orders are subject to the products uploaded by the merchant on the same day.
ZALORA reserves the right to reject or accept products for any reason.
3.2 Deposit
Unless otherwise stated, prices are listed in USD.
ZALORA accepts deposits via cryptocurrencies and other methods listed at the time of deposit.
ZALORA is not responsible for deposit processing delays caused by financial institutions.
3.3 Product Confirmation and Cancellation
Once the user receives the product, the system automatically confirms and cannot cancel any confirmed product.
4. PROMOTIONS & EVENTS
Promotions and events are subject to the specific terms listed in the offer.
ZALORA reserves the right to modify or withdraw an offer at any time.
5. USER CONDUCT
Users agree NOT to:
Engage in fraudulent transactions or payment reversals.
Misuse the Platform for unauthorized commercial activities.
Post offensive, harmful, or misleading content.
Attempt to disrupt or hack the Platform’s operations.
6. INTELLECTUAL PROPERTY
All content on ZALORA, including trademarks, images, and designs, is the property of ZALORA or its licensors.
Users may not copy, reproduce, or distribute content without permission.
7. PRIVACY POLICY
Members are not permitted to demand that mentors present identification, share live or recorded sessions (e.g., Zoom calls), or provide access to personal devices and systems. Mentors may choose their preferred communication methods, and all interactions must respect professional boundaries.
This rule aligns with privacy protections under Japanese law, particularly the Act on the Protection of Personal Information (APPI), which requires that personal information be collected, used, and disclosed only for specified and necessary purposes, in a lawful and appropriate manner, and within a limited scope. Disclosure of personal information outside normal guidance or mentoring sessions is permitted only with the mentor’s explicit and voluntary consent, or when required by law, such as in cases involving imminent risk to life or safety, legal obligations, or court orders.
8. MODIFICATIONS TO TERMS
ZALORA reserves the right to update these Terms at any time.